BPO Training

With the increase of the BPO and ITES sector, particularly in India, there has been a steep rise in the demands for training at the foundation and managerial levels. We urge that BPO/ITES training in India be outsourced as the skills required, for instance Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a extremely specialized nature and require experienced professionals to facilitate these sessions. If not handled in the right fashion the results could be detrimental to the professional growth of the trainee and the organization.

F I T Computer Education design team has wide experience of working in and interacting with BPO/ITES organizations in Chennai. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to facilitate trainees to enjoy their ‘Learning journey’.

F I T Computer Education BPO training and ITES training program will mainly focus on the following areas:

• Accent Neutralization
• Language Training
• Effective Communication Skills
• Customer Service Skills
• Telephone Etiquette
• Writing Skills
• Personal Grooming and Business Etiquette