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BPO Training
Telephone Etiquette
IIn today’s business environment, the Phone Etiquette displayed in organizations is indicative of its willingness and ability to efficiently assist customers – both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organization’s customers making it a critical customer ‘touch point’.
Nowadays virtual teams are the norm rather than the exception and one of their primary channels of communication is the telephone. Hence it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.
F I T Computer Education Telephone Etiquette Training program aims at helping employees create a lasting impression in their customers’ minds – one that shows the organization reflected in the best light possible. It focuses on developing telephone etiquette / telephone skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude. It is also very important in telemarketing training.
Below are listed some of the important components of the workshop:
Nowadays virtual teams are the norm rather than the exception and one of their primary channels of communication is the telephone. Hence it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.
F I T Computer Education Telephone Etiquette Training program aims at helping employees create a lasting impression in their customers’ minds – one that shows the organization reflected in the best light possible. It focuses on developing telephone etiquette / telephone skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude. It is also very important in telemarketing training.
Below are listed some of the important components of the workshop:
- Ways to make a Good First Impression.
- Effective Call Handling
- Key Phases of an Outbound/Inbound Call
- Hold Procedure
- Dead Air Management
- Using the Right Tone of Voice
- Tips for Good Telephone Etiquette
- Forbidden Phrases to Avoid
- Body Language over the Telephone
- Tele-conferencing skills